Speak Your Mind to Prevent Conflict

01

INTRO

UNDP Lebanon is implementing a WhatsApp-based “speak your mind” survey to collect data on early warning and conflict dynamics as well as community feedback on developmental projects at the local level. It targets host communities and Syrian refugees in the most vulnerable areas in Lebanon. The objective of the WhatsApp-based survey is to strengthen UNDP’s stabilization work in the country by more effectively harnessing new ways of connecting created by Lebanon’s vibrant mediascape. 84% of refugee households use WhatsApp and younger people in particular consider information relayed through WhatsApp as more trustworthy than traditional media. Tapping into these digital possibilities is helping UNDP Lebanon to reconfigure its relationship with its beneficiaries into a more horizontal engagement while also collecting real-time, localized data on conflict dynamics to strengthen Lebanon’s conflict prevention systems.

SDGs

Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

Methodolgies

New and Emerging Data

Countries

Lebanon

Funded

Yes

Start Date

11/2017

End Date

02

MULTIMEDIA

UNDP Lebanon piloted its WhatsApp survey tool in the village of Qaraoun in the Bekaa region, which hosts a large number of Syrian refugees.

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Quotes

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Human-centered design is a philosophy, not a precise set of methods, but one that assumes that innovation should start by getting close to users and observing their activities.

Donald A. Norman, Co, Founder of Nielsen Norman Group

The main tenet of design thinking is empathy for the people you’re trying to design for. Leadership is exactly the same thing – building empathy for the people that you’re entrusted to help.

David Kelley, Founder of IDEO

We spend a lot time designing the bridge, but not enough time thinking about the people who are crossing it.

Dr. Prabhjot Singh, Director of Systems Design at the Earth Institute

It’s not ‘us versus them’ or even ‘us on behalf of them.’ For a design thinker it has to be ‘us with them'.

Tim Brown, CEO and President of IDEO

The agenda specifically recognizes youth as “critical agents of change”. To ensure the success of the 2030 Agenda, we need all young people on board - all of you, young activists, innovators, disruptors and trailblazers.

Achim Steiner, UNDP Administrator

When something is important enough, you do it even if the odds are not in your favor.

Elon Musk, CEO of Tesla Motors

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Elon Musk, CEO of Tesla Motors

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Peter Diamandis, Executive Chairman of the X Prize Foundation

The way to get good ideas is to get lots of ideas and throw the bad ones away.

Linus Pauling, American Chemist

We are trying to prove ourselves wrong as quickly as possible, because only in that way can we make progress.

Richard Feynman, Noble Prize Winning Physicist